Shipping policy

Thank you for shopping from our store. We deliver across all seven Emirates in the United Arab Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah).

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Saturday, excluding UAE public holidays).

  • Orders placed after 4:00 PM GST will begin processing on the following business day.

  • You will receive an SMS or email notification with tracking details as soon as your order has shipped.

2. Delivery Times & Shipping Rates

Shipping Option Estimated Transit Time Cost
Standard Delivery 2 to 4 business days [e.g., AED 15 / FREE on orders over AED 150]
Express Delivery (Dubai & Sharjah) 1 to 2 business days [e.g., AED 25]
Remote / Western Areas 3 to 5 business days [e.g., AED 30]

Deliveries to remote/non-service areas (e.g., Western Region of Abu Dhabi, Al Ruwais, Hatta) may require an additional 1–2 business days.

3. Payment Methods & Cash on Delivery (COD)

  • We accept major credit/debit cards (Visa, Mastercard) and Cash on Delivery (COD).

  • COD Fee: Orders paid via Cash on Delivery may be subject to a handling fee of [e.g., AED 10 / Free].

  • To prevent dispatch delays, please ensure your delivery address, landmark, and UAE mobile number (+971) are accurate for courier contact via call or WhatsApp.

7-Day Return & Replacement Policy

We want you to be completely satisfied with your purchase. If you need to return an item, our 7-day return window makes the process simple.

1. Eligibility for Returns

  • You must initiate your return request within 7 calendar days of receiving your delivery.

  • Items must be unused, unwashed, and in the original packaging with all tags, seals, and accessories intact.

  • Proof of purchase (Order Number, invoice, or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless received damaged or defective:

  • Personal care, grooming, and cosmetics products.

  • Underwear, lingerie, and swimwear.

  • Customized, personalized, or perishable goods.

  • Items marked as "Final Sale" or "Clearance".

3. Damaged, Defective, or Incorrect Items

If your item arrives broken, defective, or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Share your Order ID along with clear photos or an unboxing video of the defect.

  3. We will arrange a free replacement or issue a full refund at no extra cost.

4. How to Request a Return

  1. Provide your Order Number, the item(s) you wish to return, and the reason for the return.

  2. Once approved, our courier partner will contact you to schedule a reverse pickup from your UAE address.

  3. Return Shipping Cost:

    • If the return is due to a change of mind, a reverse pickup fee of [e.g., AED 15–20] will be deducted from your total refund.

    • If the return is due to our error (damaged, defective, or incorrect product), return shipping is 100% free.

5. Refunds & Processing

  • Once your return reaches our facility and passes quality inspection (typically within 2–3 business days of receipt), we will notify you of the outcome.

  • Card Payments: Refunds are credited to your original payment card within 5 to 10 business days, depending on your bank.

  • Cash on Delivery (COD): COD orders will be refunded via Bank Transfer / Store Credit once account details are confirmed. Cash payouts at doorstep are not supported.

Contact Us

For any questions regarding shipping, delivery, or returns, contact our customer support team:

  • Email: [support@yourstore.com]

  • Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)